Support

Helpdesk FAQ

How do I download from the website

  • Click the Download button at the top-right corner on the page
  • Fill out the information needed
  • Click Continue to proceed to the download page
  • Click on the download link (depends of the Microsoft Excel version)
  • The browser will open a download dialog. Click Run the software from it's current location.
  • Follow the installation dialog

Note! Invest for Excel uses macros. Allow the use of the macros by selecting "Enable macros" when you start the software. (For more information on Macro security, please read "Why does Invest for Excel not start?" below.)

When installing Invest for Excel, setup gives an error about write permissions

You have to log in as a system administrator in order to install Invest for Excel® for all users. If you have no administrator rights for the computer, you can still install Invest for Excel to a directory under My documents.

Invest for Excel doesn't start

Note! Invest for Excel® uses macros. Allow the use of our macros by selecting "Enable macros" when you start the program. Datapartner macros are digitally signed so if you accept Datapartner as a trusted publisher (select "Always trust macros from this publisher"), the enable macros screen is no longer shown at program startup.

If you have Microsoft Excel 2003 and the macro security level "Very high" is selected, the program will not start. You have to set the macro security level to "High" or "Medium" (Microsoft Excel menu "Tools-Macro-Security"). "Medium" Macro security setting is recommended for flexible use of Invest for Excel. Security level "Low" is not recommended.

The trial version's 30-day trial time has expired

Please contact Datapartner.

I have lost the Control number for Invest for Excel

Please contact Datapartner HelpDesk.

What is Maintenance Agreement

The Maintenance Agreement includes new versions of Invest for Excel®, keeping the software up-to-date and support. Invest for Excel® is constantly developed based on user feedback and to reflect changes in legislation and reporting standards. The agreement is valid one year at a time, unless it is withdrawn at least one month before the end of the agreement period.

Whenever you need assistance - For all our registered customers with valid maintenance agreement we offer technical support services through Datapartner HelpDesk.



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