DataPartner Customer Survey - DataPartner Software

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DataPartner Customer Survey

March 10, 2014

Thank you to everyone who answered our customer survey. Your feedback is very important for us, it contributes towards improvements in our products and services.

                                                           

We would like to share some interesting data gained from the survey, which showed also some unexpected results.  Although Invest for Excel® is widely used, not less than 90% of the companies still regularly also use Microsoft Excel for their calculations. Our team at DataPartner anticipated this result, but now we know for sure it is the case.

 

There were both kind of customer taking the survey, with 36% new customers (<2 Years) and 62% long-term customers (>2 years) ranging from small size companies up to multinational corporations having more than 1 bn € turnover.

It made us happy to hear that Invest for Excel reduces financial modelling time for more than 90% of the customers. 

 

Application

Most customers reported to use the software for Investment appraisals and business planning. Nevertheless, depending on the demands also strategic planning, valuation of M&A and impairment testing are being calculated.  90% of DataPartner customer base use Invest for Excel for creation of investment appraisals, for which the majority of the customers use NPV and IRR calculations to value their investment.  

 

Support

Working with a reliable tool, over 40% of the customers never had to come in contact with either helpdesk or trainers. 

We will improve our services based on the feedback received. The survey was a good learning process for us.

Don't settle with our interpretations above, see the survey results yourself:

 

 

Question:

Which version of Invest for Excel -software does your company use?

Answer:

Invest for Excel Lite
4.88%
Invest for Excel Standard
14.63%
Invest for Excel Pro
29.27%
Invest for Excel Enterprise
39.02%
I’m not sure
12.20% 

 

 

Question:

How long has your company been using Invest for Excel?

Answer:

< 1 year
14.63%
1-2 years
21.95%
3-5 years
34.15%
6-10 years
24.39%
> 10 years
2.44%
I’m not sure
2.44% 

 

 

Question:

Who uses Invest for Excel in your company? 

Answer:

Company management
44.44%
Local management
11.11%
Finance department
63.89%
Production
11.11%
Product development
13.89%
Development of operations
25%
Real estate management
5.56% 

 

 

Question:

Has someone in your company participated in DataPartner’s Invest for Excel- Workshops?

Answer:

No
39.02%
I’m not sure
4.88%
Yes
56.10% 

 

 

Question:

How often is Invest for Excel used in your company? 

Answer:

weekly
30%
monthly
30%
a few times a year
37.50%
less than once a year
2.50% 

 

 

Question:

For what purposes is Invest for Excel used in your company? 

Answer:

Capital budgeting
25%
Investment appraisal
72.50%
Post implementation reviews
12.50%
Business planning, long-term planning
50%
Outsourcing
2.50%
Life cycle costing
5%
Strategic planning
30%
Cash flow modelling of projects, research & development, marketing and personnel
42.50%
Liquidity planning and project financing
10%
Profitability calculations
37.50%
Impairment testing
10%
Valuations (Mergers and Acquisitions)
20%
I’m not sure
2.50%

 

Question:

Which investment appraisal techniques does your company use?

Answer:

Net Present Value (NPV)
80%
Annuity method
10%
Payback period (Interest-bearing)
42.50%
Payback period (Interest-free)
25%
Internal Rate of Return (IRR)
52.50%
Return on Net Assets (RONA)
15%
Economic Value Added & Discounted Value Added (EVA & DCVA)
12.50%
None of the alternatives above
7.50%
I’m not sure
7.50% 

 

 

The following statements concern the overall state of financial calculating in your company:

Please answer the following statements by choosing an alternative between 0 – 4. (0= I’m not sure, 1= I strongly disagree, 2= I somewhat disagree, 3= I somewhat agree, 4= I strongly agree).


0
1
2
3
4
Investment decisions in our company are based on investment appraisals.
7.32%
2.44%
12.20%
29.27%
48.78%
Cash budgets are made regularly in our company.
14.63%
7.32%
19.51%
26.83%
31.71%
Our company uses financial calculations in business planning.
4.88%
0%
12.20%
34.15%
48.78%
Our company has / has had to make financial calculations in order to receive funding.
24.39%
19.51%
2.44%
31.71%
21.95%

 

 

The following statements concern Invest for Excel- software:

Please answer the following statements by choosing an alternative between 0 – 4. (0= I’m not sure, 1= I strongly disagree, 2= I somewhat disagree, 3= I somewhat agree, 4= I strongly agree).

01234
Invest for Excel- software is easy to use.
2.50%
0%
20%
55.00%
22.50%
Our company benefits from using Invest for Excel.
2.50%
5%
5%
57.50%
30%
Our company has the needed know-how to use Invest for Excel- software.
0%
7.50%
22.50%
45%
25%
Invest for Excel- software is too expensive in relation to its benefits.
5.26%
18.42%
57.89%
10.53%
7.89%

 

 

The following statements concern DataPartner’s customer service:

(0= I’m not sure, 1= I strongly disagree, 2= I somewhat disagree, 3= I somewhat agree, 4= I strongly agree).


01234
The customer service in DataPartner’s Helpdesk is professional.
24.24%
0%
3.03%
42.42%
30.30%
Helpdesk has provided our company with the help we have needed.
32.26%
0%
9.68%
32.26%
25.81%


 

 

Does your company use any other financial modelling and valuation tools besides Invest for Excel software?

No
15%
Yes
85% 

 

 

 

Which version of Excel does your company use?

Excel 2013 (Office 2013)
14.63%
Excel 2010 (Office 2010)
68.29%
Excel 2007 (Office 2007)
17.07%
Excel 2003 (Office 2003)
0%
Excel 2002 (Office XP)
0% 

 

 

 

Does your company use Microsoft Office SharePoint Server? 

Yes
34.15%
No
46.34%
I’m not sure
19.51% 

 

 

Do you think Invest for Excel helps you to make better investment decisions? 

Yes
79%
No
21%

 

 

 

If you answered yes, then why?

Here are some selcted answers:

  • Better transparency
  • Clear statements
  • It is used for services sold.
  • helps to compare and prioritize investments.
  • It is easy to compare
  • More standardized calculation basis securing more transparent and consistent decision making.
  • We use it to rapidly produce models for clients
  • Linking investmets to financial analysis
  • It gives us faith in that we have calculated correctly
  • It creates a clear common platform for capital investment calculations. It is also much more general and extensive than a "home-made" Excel worksheet would be. The sensitivity analysis is also a big plus.
  • Improves calculating techniques and risk analysis.
  • The Result is every time correct
  • Structering the data and assumtions. Enable various scenario calculations
  • User-frendly, time-saving, predictible software
  • Sensitivity analysis and scenario planning
  • Systematic approach
  • Rules
  • More diciplin and unite principles
  • Auttaa ymmärtämään investointikokonaisuuden nykyarvon.
  • I run a consultancy company and Investment for Excel is used it for my customer's purposes in case they feel the need for it.
  • it helps to calculate and simulate different investment options
  • in general
  • We can valuate the different investments proposals easier with same standards.
  • Better understanding the running numbers and parameters if an investment. 


 

 

 

How much shorter is the modelling time in Invest for Excel compared to self-made Excel calculation? 

Invest for Excel didn’t reduce the modelling time in our company
7.32%
The modelling time has been reduced by 25%
9.76%
The modelling time has been reduced by 50%
26.83%
The modelling time has been reduced by 75%
19.51%
The modelling time has been reduced by at least 100%
4.88%
I’m not sure
31.71%


 

 

Would your company be interested in participating in a meeting for Investment for Excel- users, if one would be arranged? In the meeting companies that use Invest for Excel- software could for example change experiences and get information concerning use of the software and its new features.

Our company would be very interested in participating in the meeting
12.50%
Our company might be interested in participating in the meeting
55.00%
Our company is not interested in participating in the meeting
32.50% 

 

 

In your opinion, which would be the most suitable time and duration for the meeting? 

A morning or afternoon programme
52.94%
A whole day programme
44.12%
An evening programme
5.88% 
 
 

How many people does your company employ? 

< 10
19.51%
10–49
12.20%
50–249
26.83%
250-499
7.32%
500-999
9.76%
>1000
24.39% 
 
 
 

What is the turnover of your company? 

< EUR 2 million
14.63%
EUR 2-10 million
2.44%
EUR 11–50 million
17.07%
EUR 50-99 million
14.63%
EUR 100-499 million
31.71%
EUR 500-999 million
0%
> EUR 1 billion
19.51% 
 
 
 

In which field does your company operate in? Choose an alternative below. (The list is based on Statistics Finland’s Standard Industrial Classification) 

Agriculture, forestry and fishing
2.50%
Mining and quarrying
0%
Manufacturing
17.50%
Electricity, gas, steam, and air conditioning supply
35%
Water supply; sewerage, waste management and remediation activities
2.50%
Construction
0%
Wholesale and retail trade; repair of motor vehicles and motorcycles
5%
Transportation and storage
2.50%
Accommodation and food service activities
2.50%
Information and communication
0%
Financial and insurance activities
2.50%
Real estate activities
0%
Professional, scientific and technical activities
15%
Administrative and support service activities
2.50%
Public administration and defense; compulsory social security
0%
Education
2.50%
Human health and social work activities
5%
Arts, entertainment and recreation
0%
Other service activities
2.50%
Activities of households as employers; undifferentiated goods- and services- producing activities of households for own use
0%
Activities of extraterritorial organisations and bodies
0%
Industry unknown
2.50%
 
 
 
 

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